IT Service Management

We understand IT Service Management as business best practices under the common rules and guidelines of ITIL standards. We already have successfully structured IT support and operations unit of big international companies and have prooven their capabilities through our efficient management. All services were based on service level agreements with our internal business customers and were delivered through operational service agreements with our internal support and operations departments. An effective service level controlling is the basis for a permanent monitoring of the service quality delivered. Our professional services have already been successfully applied to the following service areas

• Help Desk
• 1st and 2nd Level Application Support
• IT Infrastructure Operations
• Application Opperations
• Service Introduction Management (acc. ITIL V3)
• Change Management
• Test Management
• Release Management